Today, the day after Thanksgiving (a proper holiday) I had a product demo scheduled with a customer, at 8am.

Prospects book demos through Calendly, and I had forgotten to update my schedule to reflect the holidays.

This is my fault, so I owned it. I woke up at 730AM, tired as shit. I got my coffee and headed into the hotel lobby where I'm staying.

He didn't even show up to the meeting, and didn't respond to my emails for over an hour. He finally replied that he could talk, I sent him another follow up to jump on Hangouts and he didn't respond to that one.

This kind of thing actually happens all the time, so I'm used to it - it probably happens 20% of the time.

It really sucks, but it's part of the job.

There are a lot of reasons I do product demos and have meetings like this. For one, it builds a relationship with customers. It helps me get feedback on the product and understand what users want and how they think. It's also hard to get people to sign up for my product because of the Google security audit issues I'm facing at the moment. There are lots of other reasons too.

One day, I won't need to take meetings for new customers. Maybe the product won't need it anymore. Maybe I will have a team that does it for me.

But for now, I gotta do it. I see it as a make-or-break for my success.

Having a no show today especially burns. 

I could send a passive aggressive note to the customer, but no, I should keep my cool and get him to reschedule - I should focus on landing him as a customer and not let my ego get in the way.